Technical Support Engineer

Summary

Join us as a Technical Support Engineer at SupportYourApp, a leading SaaS support company! Work remotely in a multicultural environment, providing secure and reproducible environments for product demos. You will troubleshoot issues, communicate with customers, and manage escalated problems. This role requires excellent English communication, web development skills, and customer service experience. We offer competitive compensation in USD, good referral bonuses, paid training, and a focus on work-life balance.

Requirements

• Excellent English communication skills (at least C1 for both spoken and written)
• Possess at least one web development skills (HTML, CSS, JavaScript, web services)
• Previous experience in customer service with a technical focus
• Demonstrate understanding of web application design and operations
• Knowledge and skills to reuse and troubleshoot JavaScript snippets
• Ability to adapt to new and dynamic environments
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Take ownership of issues, triage them, and troubleshoot them until they're resolved
• Examine log files and customer data in order to determine whether an issue was caused by our software, the end user, or client side applications
• Communicate with customers via email, video conferencing, online chat, or other systems to assist them with using our software and troubleshooting problems
• Manage escalated issues and ensuring that customers are informed of progress in a timely manner
• Maintain working knowledge of the products and services

Preferred Qualifications

Degree in computer science or information technology

Benefits

• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development