Technical Support Engineer

Summary

Join Torq, a rapidly growing cybersecurity company, as a Customer Success Architect and become a founding member of the team. You will deliver technical and industry thought leadership to customers, architect compelling solutions using Torq's workflows, and maintain a deep understanding of the Torq solution and product roadmap. Partner with other teams to present service offerings, training, and roadmaps, and ensure customer satisfaction and exponential use of Torq's solution. This full-time position requires working in the US time zone. The role involves triaging and prioritizing customer incidents. Torq offers a dynamic and collaborative work environment.

Requirements

• 5+ years of experience working in similar roles at B2B SaaS companies
• Experience working with enterprise costumers, conducting on-site meetings
• Ability to clearly articulate technical topics to a non-technical audience
• Exceptional analytical, conceptual, and problem-solving abilities
• Interpersonal skills - ability to work with customers and translate it to proactive solutions
• Experience in designing and writing automation scripts (scripting - bash/python)
• Experience in reading APIs and security

Responsibilities

• Deliver technical and industry thought leadership to our customer’s business and technical decision makers
• Demonstrate a thorough grasp of our customer’s business and technical issues in order to architect compelling solutions that use Torq’s workflows
• Maintain a deep understanding of the Torq solution and the product roadmap
• Partner with the other roles within Torq’s teams to present meaningful services offerings, training, technical workshops, and road-mapping as well as supporting to broaden the knowledge base and product understanding
• Be part of the business growth - make sure our customers are eager to use Torq’s solution exponentially
• Triaging and Prioritizing reported customers Incidents

Preferred Qualifications

Working in SOC or IRT team is an advantage