CoreSite is hiring a
Technical Support Intern

Summary

The Technical Support Intern will assist the Technical Support Specialists with various IT tasks at CoreSite's downtown Denver office for a 6-month internship period. The role involves providing support to end users, performing general IT tasks, and gaining exposure to various tools and technical controls used in day-to-day support.

Requirements

• Junior or Senior in College or trade school program required, Senior preferred
• Currently enrolled in trade school or college program with technology or IT focus

Responsibilities

• Assist team in providing support to end users
• Assist with computer/peripheral inventory, organization, shipping, receiving, data entry, deskside support, and other general IT tasks
• Assist team support internal customers who are experiencing operational, hardware, application or network connectivity problems with their computer and phone systems
• Assist with setting up desktop/laptops, software, and access for new hires
• Assist with enhancing and updating documentation on business processes and technologies to improve end-user support
• Assist compliance, information security, systems, and network teams on tasks, changes, projects or other duties as assigned by Manager of Technical Support

Preferred Qualifications

• Experience with the Microsoft products (e.g. Windows 10, Office Suite / O365, etc.) or general networking is a plus
• Experience with desktops, laptops, printers, and similar hardware technologies is a plus
• Certification are a plus (in Microsoft, Cisco, A+ or Security+, etc.)

Benefits

• Compensation for this role includes a base hourly between $20 and 25 hourly
• This role is also eligible for an annual bonus and equity, based upon individual and company performance
• First-day medical insurance through Cigna with generous premium cost coverage
• Dental insurance through Delta Dental
• Vision insurance through VSP
• Telemedicine through MDLive for Cigna
• Healthcare and dependent care flexible spending account (FSA) plans
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
• First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution
• Discretionary annual bonus and equity incentive plan
• Employee stock purchase plan (ESPP) with a 15 percent discount
• 16 days of paid time off (PTO)
• 11 paid company holidays and additional floating holidays
• School visitation and elder care paid time off
• Parental leave, adoption and surrogacy benefits, and family planning/fertility support
• Wellness reimbursement program & wellness incentive program
• Free parking or a company contribution toward a public transit pass
• Education reimbursement and student loan debt assistance program
• Employee assistance program, childcare resources, personal finance management support, and student loan debt assistance program
• Pet insurance
• Charitable matching program