Allucent is hiring a
Technical Support Engineer

Summary

Join our A-team as a Senior Technical Support Engineer and help small-medium biopharmaceutical companies navigate the complex world of clinical trials. As a key member of our team, you will provide technical support to clients, identify opportunities for improvement, and work with cross-functional teams to deliver high-quality products and services.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related technical field
• Minimum of 8 years of experience in providing technical support, preferably in the pharmaceutical industry
• Proficient in troubleshooting software, hardware, and network issues
• Strong analytical and problem-solving skills
• Ability to work well in a team environment and collaborate with cross-functional teams
• Excellent verbal and written communication skills
• Proficiency in supporting AWS and/or Azure cloud environment
• Understanding of the following technologies and services: Switches, VPN, and Wi-Fi access points and other networking technologies
• Identity Management – Active Directory, Azure AD, and MFA
• Microsoft O365 Applications: Teams, Outlook, SharePoint, Exchange, Stream
• Microsoft Power Platform

Responsibilities

• Provide technical support to clients by diagnosing and resolving issues related to software and tools
• Identify, manage and address issues related to computer systems, networking, Cloud, and software applications
• Identify opportunities for improvement, automation, cost savings, and service quality improvement
• Conduct planning, project management, and implementation of infrastructure initiatives
• Develop technical training materials and conduct training sessions
• Work with cross-functional teams to ensure delivery of high-quality, customer-focused products and services

Benefits

• Comprehensive benefits package per location
• Competitive salaries per location
• Departmental Study/Training Budget for furthering professional development
• Flexible Working hours (within reason)
• Opportunity for remote/hybrid* working depending on location
• Leadership and mentoring opportunities
• Participation in our enriching Buddy Program as a new or existing employee
• Internal growth opportunities and career progression
• Financially rewarding internal employee referral program
• Access to online soft-skills and technical training via GoodHabitz and internal platforms
• Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects
• Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees