Technical Support Intern

Summary

Join Miva as a part-time Technical Support Intern and provide technical support and guidance to our customers while utilizing our proprietary eCommerce software. You will answer customer inquiries, resolve technical issues, and document interactions. This role requires excellent communication skills, strong technical aptitude, and the ability to quickly learn new applications. The ideal candidate is currently enrolled in a computer science or similar bachelor's degree program and possesses exceptional customer service skills. Miva offers a remote work environment, flexible schedule, 401k with immediate vesting, and a collaborative team.

Requirements

• Must be currently enrolled in computer science or a similar bachelor's degree program
• Solid understanding of Windows and Mac-based operating systems and software, including different browser and email platforms
• Basic knowledge of Linux
• Strong technical aptitude through demonstrable comfort in learning new applications quickly
• Exceptional customer service skills including the ability to empathize with customers from varying technical backgrounds
• Excellent oral and written communication skills

Responsibilities

• Answer customer inquiries and promote products and services
• Identify, reproduce, diagnose, and resolve client issues about the product
• Document customer interactions within our ticketing system
• Maintain professional telephone and email etiquette
• Provide timely customer service including seeking assistance when necessary
• Perform other duties as assigned

Preferred Qualifications

• Basic knowledge of website-related technologies such as domain name registration, HTML, CSS, and FTP
• Basic knowledge of Unix and Windows operating systems

Benefits

• Remote company - work from anywhere!
• 401k with company match; vested immediately
• Flexible work schedule
• Inspiring & collaborative coworkers