Technical Support Officer

Summary

Join Inbox Business Technologies, a leading Information Technology and Services company, as a Technical Support Officer. You will provide technical assistance and support to clients, ensuring timely resolution of technical issues. The role demands excellent problem-solving and customer service skills, along with a strong understanding of hardware and software troubleshooting. Effective communication and teamwork are essential in this fast-paced environment. You will diagnose and troubleshoot various IT issues, install and maintain hardware and software, document processes, and ensure high customer service standards. The position offers a blend of onsite and remote work.

Requirements

• Bachelor's degree in computer science, Information Technology, or related field
• Minimum 1 - 2 years of experience in Technical Support
• Strong knowledge of computer systems and technologies
• Experience with troubleshooting hardware and software issues
• Capable of creating a root cause analysis on issues
• Excellent and effective customer service and communication skills
• Experience as an IT support in a call center or something similar
• Ability to prioritize and manage multiple tasks
• Capable of task management and customer handling
• Available to work onsite and remotely

Responsibilities

• Provide Technical Support to the internal users via phone call, email and in-person
• Diagnose and troubleshoot hardware, software, network, and IT system issues on desktops, laptops, and other devices
• Install, configure, and maintain new computer hardware, operating systems, and software applications
• Document IT processes and procedures
• Ensure high standards of customer service and clear communication with users
• Provide comprehensive IT technical support operations across the organization, ensuring efficient performance and uptime of IT systems
• Monitor and maintain the health and performance of IT systems
• Research and stay updated on emerging technologies