Affinitiv is hiring a
Technical Support Representative

Summary

The job is for a Technical Support Representative at Affinitiv, an award-winning provider of marketing and software solutions for the automotive industry. The role involves answering support calls, emails, and chats, troubleshooting issues with company software, and logging conversations accurately. The position requires 2 or more years of customer service experience, proficiency in Microsoft Office 365, and strong communication skills. The job offers remote work flexibility through Affinitiv's Work from Here program and a comprehensive benefits package including medical, dental, vision, 401K, and generous PTO.

Requirements

• 2 or more years’ experience in customer service
• Proficient in Microsoft Office 365 (Outlook, Excel, Word, OneDrive)
• Experience in troubleshooting various applications
• Must be detailed oriented and self-motivated
• Able to thrive in a fast-paced, deadline driven environment
• Strong written and verbal communication skill
• Excellent customer service skills

Responsibilities

• Provide 1st level support for clients, troubleshoot and resolve issues with company software
• Receive inbound phone calls and accurately log all call conversations in Zendesk in a timely manner
• Work closely with Tier 2 technicians to escalate issues as required and ensure our clients remain informed of the progress of escalated tickets
• Assist supervisor to create processes to effectively escalate and track problems as they occur with Zendesk's ticketing system
• Performs other related duties as assigned by management

Benefits

• Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment
• Comprehensive benefits package that includes medical, dental, vision and 401K effective day 1
• Generous PTO so you can enjoy off time with family and friends