Technical Support Representative

Summary

Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

Requirements

• At least 15mbps for main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office
• Smartphone

Responsibilities

• Over-the-phone troubleshooting, diagnosing, and repairing via remote access on complex technical issues involving Mac and Windows-based systems
• Address slow computer performance, operating system reinstallation, Mac recovery, PC reset, malware and virus removal, driver updates, and email-related problems, especially with Microsoft Outlook
• Troubleshoot hardware issues including hard drives, RAM, and power supplies
• Resolve network and internet issues, browser problems with Google Chrome, and PC game crashes
• Set up and troubleshoot printers on WiFi connections and resolve printer driver issues
• Provide timely solutions, document issues effectively, and conduct thorough follow-ups with customers
• Utilize sales skills to upsell support packages post-service resolution