Remote Technical Support Representative

Summary

The job is for a Technical Support Representative at Medrio, whose role is to handle technical support calls and emails from customers, manage cases in the case tracking system, and provide support to the sales team. The position requires flexibility to work schedule aligned with Asia Pacific region when required, Bachelor's degree or equivalent combination of education and experience, phone and email support experience, excellent communication skills, experience giving presentations, training, or related activities, Salesforce, SaaS technology, software support experience.

Requirements

• Flexibility to work schedule aligned with Asia Pacific region when required
• Bachelor's degree or equivalent combination of education and experience
• Experience with phone and e-mail support
• Excellent communications skills, both written and oral
• Experience giving presentations, training, or related activity
• Experience with Salesforce, SaaS technology, software support

Responsibilities

• Receiving, responding to, tracking and directing technical support calls and e-mails from our customers
• Managing support case details in case tracking system
• Prioritize incoming cases in a high-volume, fast-paced environment
• Acting as support for the sales team, including study management and various marketing tasks
• Various tasks for QA support

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• LTD insurance
• Gym membership
• Flexible work schedules
• Unlimited PTO