Shift4 is hiring a
Technical Support Representative, United States

Summary

Shift4 is a commerce-enabling technology company that powers billions of transactions annually for thousands of businesses. The Technical Support Representative will help customers with Shift4shop e-commerce issues, using logical troubleshooting methods to diagnose and resolve technical issues. They must have strong customer service skills, at least one year of customer service experience, and at least one year of Technical Support experience.

Requirements

• Strong customer service oriented attitude
• At least one-year customer service experience
• At least one-year Technical Support experience
• Ability to troubleshoot and process technical issues
• Ability to multitask and process different kinds of interactions at once
• Excellent oral and written communication skills
• Excellent documentation technique and processes

Responsibilities

• Deliver exceptional service and support to customers via telephone, email, and chats
• Meet service level and Interaction requirements set in place by management
• Gather information and determine the issue by evaluating and analyzing the symptoms and issues
• Diagnose and resolve technical issues involving Shift4shop, Shift4shop services, and Shift4 Payments
• Follow standard processes and procedures
• Identify and escalate priority issues per customer and company specifications
• Accurately process and record call, email, and chat interactions
• Follow up and make scheduled callbacks or emails to customers where necessary
• Stay current with system information, changes and updates