Technical Support Representative

Summary

Join Sonic, a company committed to building a faster, more affordable internet, and become a Technical Support Representative. You will provide customer support and technical issue resolution via phone, email, and other electronic mediums. This role involves configuring customer equipment, troubleshooting connectivity issues, collaborating with colleagues, and resolving tickets. Sonic offers a supportive team environment and opportunities for personal and professional growth. The position requires strong problem-solving skills, excellent communication, and a passion for technology. Competitive pay and a comprehensive benefits package are included.

Requirements

• Ability to think logically and problem solve
• Friendly, can do attitude
• Eagerness to learn
• Strong sense of urgency, self-motivated, and able to handle a fast-paced environment
• Effective verbal and written communication skills
• An interest in computers and the Internet
• Personal integrity and strong work ethic
• Ability to manage competing priorities and keep accurate notes/data entry
• Excellent customer service skills, desire to help and make a positive experience for customers

Responsibilities

• Provide customer support and technical issue resolution via phone, email or SMS
• Configuration of customer equipment and/or software to connect to the internet
• Troubleshoot and resolve customers’ Sonic connectivity, email and/or webhosting related issues
• Collaborates with other employees to research and resolve issues
• Resolves tickets generated by staff with technical requests/problems to maintain productivity
• Provide industry leading customer care to all!

Preferred Qualifications

Bilingual in Spanish

Benefits

• Medical + Dental + Vision benefits
• 401k and Profit Sharing
• Remote opportunity
• Paid Time Off
• Education opportunities
• Stipend for high-speed internet access
• Paid Comprehensive Training
• Growth Opportunities
• Company Paid Pregnancy/Bonding Leave