SupportNinja is hiring a
Technical Support Representative III

Summary

The Technical Support Representative III role at SupportNinja involves providing advanced technical support to customers while delivering excellent customer service. The position requires 3 years of experience in a technical support role or equivalent, a crypto-currency background, and strong communication skills. The work setup is permanent remote/work-at-home.

Requirements

• 3 years experience in a technical support role or equivalent
• Crypto-currency background and hands-on experience
• High school diploma or equivalent
• 18 years of age or older
• Strong communication skills, both verbal and written
• Advanced technical troubleshooting skills in hardware, software, and/or network systems
• Proficiency in using computer applications and software

Responsibilities

• Provide advanced technical support to customers who are experiencing complex technical issues with their products or services while delivering excellent customer service
• Identify and troubleshoot advanced technical problems, and provides timely and effective solutions to customers
• Communicate technical solutions to non-technical customers in a clear and concise manner
• Report system issues to leadership
• Document customer interactions and technical issues in a customer relationship management (CRM) system
• Provide feedback on product improvements and enhancements based on customer feedback and technical issues
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed to resolve customer issues

Preferred Qualifications

Familiarity or experience in scripting, coding is a plus

Benefits

• Competitive compensation
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program