Technical Support Specialist

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Centric Software

๐Ÿ’ต $110k-$135k
๐Ÿ“Remote - Worldwide

Job highlights

Summary

Join Centric Software's growing team as a Technical Support Consultant! This remote West Coast position offers a competitive salary ($110,000-135,000 USD) and comprehensive benefits. You will provide exceptional technical support to North American customers, resolving queries and ensuring system functionality. Collaboration with internal teams and managing complex accounts are key responsibilities. The ideal candidate possesses strong IT troubleshooting skills, software installation experience, and a relevant Bachelor's or Master's degree. Experience with PLM/PDM solutions and cloud infrastructure is highly desirable. This role presents opportunities for professional growth within a dynamic and innovative company.

Requirements

  • Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills
  • Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud)
  • Bachelorโ€™s or Masterโ€™s degree in computer engineering, IT, Fashion Design, or a related field
  • Minimum of 2 years' experience in a similar role, preferably within the technology or fashion industry

Responsibilities

  • Resolve customer queries and issues promptly, adhering to SLAs
  • Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines
  • Manage complex customer accounts and understand their hardware and software setups
  • React quickly to major customer issues
  • Ensure system availability and functionality for customers
  • Analyze complex problems and propose solutions
  • Establish credibility with internal and external customers
  • Achieve proficiency in Centric 8 software installation and functionality

Preferred Qualifications

Familiarity with PLM/PDM solutions and cloud infrastructure

Benefits

  • Competitive salary and comprehensive benefits package
  • A dynamic and collaborative work environment within an international team
  • Opportunities for professional growth and skill development in a rapidly evolving industry

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