Technical Support Specialist

Summary

Join Centric Software's growing team as a Technical Support Consultant, focusing on Japanese customers. You will be responsible for resolving customer queries, collaborating with internal teams, and managing complex accounts. This role requires strong IT troubleshooting skills, experience with software installation and database management, and fluency in English and Japanese. A Bachelor's or Master's degree in a related field and at least two years of experience are necessary. Centric Software offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

Requirements

• Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills
• Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud)
• Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field
• Must be fluent in English and Japanese
• Minimum of 2 years' experience in a similar role, preferably within the technology or fashion industry

Responsibilities

• Resolve customer queries and issues promptly, adhering to SLAs
• Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines
• Manage complex customer accounts and understand their hardware and software setups
• React quickly to major customer issues
• Ensure system availability and functionality for customers
• Analyze complex problems and propose solutions
• Establish credibility with internal and external customers

Preferred Qualifications

Familiarity with PLM/PDM solutions and cloud infrastructure

Benefits

• Competitive salary and comprehensive benefits package
• A dynamic and collaborative work environment within an international team
• Opportunities for professional growth and skill development in a rapidly evolving industry