Loopio is hiring a
Technical Support Specialist
Loopio
๐ต ~$60k-$70k
๐Remote - Canada
Please let Loopio know you found this job on JobsCollider. Thanks! ๐
Summary
Join Loopio's growing team as a Technical Support Specialist, working with the User Support and Software Development teams to provide exceptional product support.
Requirements
- Excellent problem-solving and critical thinking abilities
- Superb research skills, you are driven to understand the root cause of a problem and understand how to source this information through various means!
- An inquisitive mind and the desire to learn more about technology and how web applications work
- Great communication skills - youโll be directly interfacing with many teams across the company and customers
- Extremely detail-oriented - you'll be analyzing logs, identifying patterns, reproducing and verifying customer issues
- Excellent organization skills - youโll be balancing many priorities
- Calm under pressure - continually able to communicate with customers and teams when things don't go as planned
- Solution-oriented - you bring ideas and results to the table with the resources you have
- 3+ years of professional software support experience within a SaaS or technical environment
- Experience with SQL
Responsibilities
- Triage issues from Customer Support and ensure they are tackled by the right team in the right time frame
- Reproduce issues and provide as much detail as possible to the Development teams
- Review logs and metrics to provide additional information - Bonus points for experience with Datadog and/or Sentry
- Verify fixes to important issues (and verify that the fix actually solves the customerโs problem!) and update the Customer Support Team in a timely manner
- Create impactful reports for customers and internal teams - youโll be helping derive valuable insights on product usage and areas where we (and our customers) can improve
- Implement tools to improve processes and productivity for our Engineering and Support teams
Preferred Qualifications
- Nice-to-have: experience with PHP, Javascript, React
- Experience with command-line interfaces (CLI) for executing scripts
Benefits
- Remote work
- Flexible hours
- Professional development opportunities
- Wellness programs
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Please let Loopio know you found this job on JobsCollider. Thanks! ๐