Technical Support Specialist

Summary

Join Mitratech, a company focused on building products for legal, risk, compliance, and HR functions, as a Technical Support Specialist. You will be responsible for third-line support, installation, upgrade, configuration, and testing of Mitratech's suite of products. This role requires a strong technical background with in-depth knowledge of .NET Applications, Windows Server platforms, and Microsoft SQL Server. You will remotely access client sites to load and configure web services, troubleshoot SQL performance issues, and perform version upgrades. You will also liaise with Engineering to ensure software and custom components are configured according to client plans. This position requires a degree or equivalent experience in Software/Application support, 5+ years of Support experience, and strong technical skills in Windows O/S, .NET, IIS, and SQL Server.

Requirements

• Windows Server, including installation configuration and security
• Microsoft Office applications
• MS SQL Server administration and performance troubleshooting and T-SQL
• Understanding of SAML SSO technology
• Microsoft IIS
• Deploying .NET Applications in Windows Server environments
• A working knowledge of XML
• Windows Server security, policies & Active Directory
• PowerShell Script and command batch writing
• Experience with SOAP APIs
• JavaScript
• Degree or equivalent experience in Software/Application support or some applicable business or technical discipline
• Strong technical background, specifically Windows O/S, .NET, IIS and SQL Server
• Experience with medium to large system implementations
• Confident in explaining complex technical solutions to English-speaking clients
• 5+ years Support experience

Responsibilities

• Remotely access client sites to load and configure web services, database and application software, and test applications before handover. Resolve any technical issues that arise during installation and subsequent operation
• Troubleshoot SQL performance issues
• Perform version upgrades and deploy software patches
• Implement and validate Mitratech’s suite of products in different configurations, such as Citrix, Windows Clusters and virtual environments
• Liaise with Engineering to ensure all necessary software and custom components are configured and prepared according to agreed-upon client plans and timescales
• Ensure internal systems, plans and documentation are updated and maintained. When required, assist with in-house testing, training and administration
• Provide 3rd-line support, including remote investigation and diagnostics
• Any other tasks that may be assigned to the role occasionally

Preferred Qualifications

• Windows Communication Foundation (WCF) experience is desirable but not mandatory
• Basic knowledge of C# desirable, but not essential
• Some QA experience is desirable