Technical Support Specialist

Summary

Join Playson, a leading online gaming supplier, as a Technical Support Specialist in the Integration Department. You will be responsible for providing full customer support service for partner integrations. This role requires strong communication skills, problem-solving abilities, and knowledge of XML/JSON, Git, API protocols, and SDLC. You will also need to be proficient in English and have the ability to work 2-3 remote night shifts per week. Playson offers a competitive salary, quarterly bonuses, flexible work schedule, remote work option, medical insurance, financial support for life events, unlimited paid vacation and sick leave, and professional development opportunities.

Requirements

• Be proactive and client-oriented person with strong work ethics
• Effective communication skills with a proven ability to troubleshoot
• At least Upper-intermediate level of proper written and oral English
• Strong desire to develop and learn quickly
• Knowledge of XML/JSON
• Knowledge of Git
• Understanding of API protocols
• SDLC knowledge
• Ability to have obligatory 2-3 remote night shifts per week

Responsibilities

• Provide full customer support service of our current partner's integrations
• Understand and analyze issues, be able to find appropriate solutions
• Integration protocol testing
• Second-level customer support
• Delivering excellent customer service with 5 shifts a week

Preferred Qualifications

• Knowledge of the iGaming industry
• Experience working with Jira and Atlassian stack
• Basic knowledge of QA process
• Previous experience on relevant position
• Experience with monitoring systems
• Experience using Scrum/Kanban with basic project management skills

Benefits

• Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
• Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
• Flexible Schedule: We offer a flexible work schedule to accommodate your needs
• Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
• Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
• Financial Support for Life Events: We provide financial support during special life events
• Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
• Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
• Professional Development: Get reimbursement for profess