Technical Support Specialist

Summary

Join Playson, a leading online gaming supplier, as a Technical Support Specialist in our Integration Department. You will provide full customer support for our partners' integrations. Success requires proactivity, client orientation, strong communication, troubleshooting abilities, and intermediate English proficiency. Knowledge of XML/JSON, Git, API protocols, and SDLC is essential. This role involves issue analysis, solution finding, integration protocol testing, second-level customer support, and delivering excellent customer service. The position offers a competitive salary, quarterly bonuses, flexible scheduling, remote work options, and comprehensive benefits.

Requirements

• Be proactive and client-oriented person with strong work ethics
• Effective communication skills with a proven ability to troubleshoot
• At least Upper-intermediate level of proper written and oral English
• Strong desire to develop and learn quickly
• Knowledge of XML/JSON
• Knowledge of Git
• Understanding of API protocols
• SDLC knowledge

Responsibilities

• Understand and analyze issues, be able to find appropriate solutions
• Integration protocol testing
• Second-level customer support
• Delivering excellent customer service with 5 shifts a week

Preferred Qualifications

• Knowledge of the iGaming industry
• Experience working with Jira and Atlassian stack
• Basic knowledge of QA process
• Previous experience on relevant position
• Experience with monitoring systems
• Experience using Scrum/Kanban with basic project management skills

Benefits

• Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
• Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
• Flexible Schedule: We offer a flexible work schedule to accommodate your needs
• Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
• Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
• Financial Support for Life Events: We provide financial support during special life events
• Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
• Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
• Professional Development: Get reimbursement for professional courses for your development