Technical Support Specialist

Summary

Join Playson, a leading online gaming supplier, as a Technical Support Specialist in our Integration Department. You will provide full customer support for our partners' integrations. This role requires strong communication, troubleshooting skills, and knowledge of XML/JSON, Git, API protocols, and SDLC. Proficiency in English and Spanish is essential, along with the ability to work 2-3 remote night shifts per week. We offer a competitive salary, quarterly bonuses, flexible scheduling, remote work options, comprehensive medical insurance, financial support for life events, unlimited paid vacation and sick leave, and professional development opportunities.

Requirements

• Be a proactive and client-oriented person with strong work ethics
• Possess effective communication skills with a proven ability to troubleshoot
• Have at least Upper-intermediate level of proper written and oral English
• Have Spanish B2 or higher
• Possess a strong desire to develop and learn quickly
• Have knowledge of XML/JSON
• Have knowledge of Git
• Have understanding of API protocols
• Have SDLC knowledge
• Be able to have obligatory 2-3 remote night shifts per week

Responsibilities

• Understand and analyze issues, be able to find appropriate solutions
• Integration protocol testing
• Second-level customer support
• Delivering excellent customer service with 5 shifts a week

Preferred Qualifications

• Have knowledge of the iGaming industry
• Have experience working with Jira and Atlassian stack
• Have basic knowledge of QA process
• Have previous experience on relevant position
• Have experience with monitoring systems
• Have experience using Scrum/Kanban with basic project management skills

Benefits

• Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
• Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
• Flexible Schedule: We offer a flexible work schedule to accommodate your needs
• Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
• Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
• Financial Support for Life Events: We provide financial support during special life events
• Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
• Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
• Professional Development: Get reimbursement for profess