Technical Support Specialist

Summary

Join Resultant as a Technical Support Specialist and contribute to our rapid growth by providing exceptional support to clients. You will be responsible for resolving technical issues, preparing hardware, maintaining documentation, and collaborating with teams. This role requires excellent communication and customer service skills, along with 1-3 years of experience in a similar position. Preferred qualifications include experience with a Managed Service Provider (MSP) and specific technical skills. Resultant offers a competitive compensation and benefits package, including unlimited vacation, significant 401k contributions, and professional development opportunities.

Requirements

• Possess excellent communication and customer service skills, both written and oral
• Be able to explain technical challenges and solutions to just about anyone, regardless of their background
• Be willing to participate in an on-call rotation and provide after-hours support as necessary
• Have at least 1-3 years of experience as a Desktop Support Specialist or similar role
• Be legally authorized to work in the United States for any employer without sponsorship

Responsibilities

• Provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them
• Escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue
• Prepare desktops, laptops and miscellaneous hardware for customers
• Keep customer documentation up-to-date and accurate
• Deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead
• Perform customer maintenance activities on behalf of the customer team
• Monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately
• Work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients
• Demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner

Preferred Qualifications

• Prior experience working for a Managed Service Provider (MSP)
• Servers: Active Directory, File Permissions, Domain, Backups, Antivirus
• Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN
• Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus
• User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email)
• Applications and Products: Office 365, SharePoint, QuickBooks

Benefits

• Unlimited vacation
• Significant 401k contributions
• Several opportunities to develop yourself