πUnited States
Technical Support Specialist L1
closed
Syrve
πRemote - Worldwide
Summary
Join Syrve, a leading international software solutions provider, as a Technical Support Engineer. You will be the primary point of contact for clients, resolving technical issues related to software and hardware. This role requires troubleshooting, providing step-by-step technical assistance, and escalating complex problems. The ideal candidate possesses proven experience in technical support, strong problem-solving skills, and excellent communication abilities. Syrve offers a remote work option, flexible hours, compensation for English classes, health insurance, and a unique 2-2 or 5-2 work schedule.
Requirements
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (eg. AnyDesk, TeamViewer)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
Responsibilities
- Enjoy helping users no matter what issues they experience
- Registration of all client requests in the task management service
- Ask customers targeted questions to quickly understand the root of the problem
- Provide prompt and accurate feedback to clients
- Properly escalate unresolved issues to appropriate internal teams
- Providing advice to clients on using the software
- Prioritize and manage several open issues at one time
- Receiving and resolving requests via email
- Acting as the first line of support for various integration
- Creating new instructions in the knowledge base
- Maintain jovial relationships with clients
Preferred Qualifications
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Benefits
- Working with an international company
- Remote work option, ability to work from any location
- Flexible start of the working day
- Compensation for English classes
- Health insurance
- Work schedule is 2-2 or 5-2
This job is filled or no longer available
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