Technical Support Specialist L1

closed
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Syrve

πŸ“Remote - Worldwide

Summary

Join Syrve, a leading international software solutions provider, as a Technical Support Engineer. You will be the primary point of contact for clients, resolving technical issues related to software and hardware. This role requires troubleshooting, providing step-by-step technical assistance, and escalating complex problems. The ideal candidate possesses proven experience in technical support, strong problem-solving skills, and excellent communication abilities. Syrve offers a remote work option, flexible hours, compensation for English classes, health insurance, and a unique 2-2 or 5-2 work schedule.

Requirements

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. AnyDesk, TeamViewer)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field

Responsibilities

  • Enjoy helping users no matter what issues they experience
  • Registration of all client requests in the task management service
  • Ask customers targeted questions to quickly understand the root of the problem
  • Provide prompt and accurate feedback to clients
  • Properly escalate unresolved issues to appropriate internal teams
  • Providing advice to clients on using the software
  • Prioritize and manage several open issues at one time
  • Receiving and resolving requests via email
  • Acting as the first line of support for various integration
  • Creating new instructions in the knowledge base
  • Maintain jovial relationships with clients

Preferred Qualifications

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Benefits

  • Working with an international company
  • Remote work option, ability to work from any location
  • Flexible start of the working day
  • Compensation for English classes
  • Health insurance
  • Work schedule is 2-2 or 5-2
This job is filled or no longer available

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