Technical Support Specialist L1

Summary

Join Syrve, a leading international provider of restaurant management software, as a Technical Support Specialist (L1). We empower restaurants to thrive through innovative technology. In this role, you will provide first-line technical support to our diverse customer base. You will troubleshoot technical issues, guide users, and escalate complex problems. We offer a remote work option, flexible hours, compensation for English classes, and health insurance. Syrve is expanding its multinational team and seeks a dedicated individual to join our growing company.

Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. AnyDesk, TeamViewer)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field

Responsibilities

• Enjoy helping users no matter what issues they experience
• Registration of all client requests in the task management service
• Ask customers targeted questions to quickly understand the root of the problem
• Provide prompt and accurate feedback to clients
• Properly escalate unresolved issues to appropriate internal teams
• Providing advice to clients on using the software
• Prioritize and manage several open issues at one time
• Receiving and resolving requests via email
• Acting as the first line of support for various integration
• Creating new instructions in the knowledge base
• Maintain jovial relationships with clients

Preferred Qualifications

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Benefits

• Working with an international company
• Remote work option, ability to work from any location
• Flexible start of the working day
• Compensation for English classes
• Health insurance
• Work schedule is 2-2 or 5-2