Remote Technical Support Specialist

Summary

Join Samsara's frontline support team as a Technical Support Specialist and help define the future of physical operations. You will be responsible for responding to customer requests for technical assistance over the phone and chat, collaborating with other support teams, self-managing your workload, utilizing available knowledge and resources to resolve customer issues, and championing Samsara's cultural principles.

Requirements

• Bachelor’s degree or higher in a technical discipline such as computer science or engineering
• 1-3 years of experience in a technical product support role
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS system
• Interest and ability to work in a fast-growing environment with changing responsibilities
• Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting
• Able to work flexible hours - nights and weekends a plus

Responsibilities

• Respond to inbound customer requests for assistance through live channels (phone and chat)
• Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion
• Self-Manage personal workload in an effective and efficient manner
• Utilize available knowledge, tools, and resources to resolve customer issues
• Clearly and concisely documenting communications with Customers
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Benefits

Flexible Working