Technical Support Specialist

Summary

Join Samsara's frontline support team as a Technical Support Specialist! You'll provide technical assistance to customers via phone and chat, collaborating with a team across multiple locations. This remote position (excluding specific Canadian metro areas) offers flexible hours, impacting global industries and fostering career growth. You'll utilize your technical expertise in cloud applications, mobile computing, and hardware troubleshooting to resolve customer issues. The role requires a Bachelor's degree in a technical field and 1-3 years of experience in technical product support. Samsara offers a competitive compensation package including health benefits and flexible working.

Requirements

• Bachelor’s degree or higher in a technical discipline such as computer science or engineering
• 1-3 years of experience in a technical product support role
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS system
• Interest and ability to work in a fast-growing environment with changing responsibilities
• Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting
• Strong written and verbal English and French communication skills

Responsibilities

• Respond to inbound customer requests for assistance through live channels (phone and chat)
• Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion
• Self-Manage personal workload in an effective and efficient manner
• Utilize available knowledge, tools, and resources to resolve customer issues
• Clearly and concisely documenting communications with Customers
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• General knowledge about Electrical circuits, GPS and telematics
• Spanish is a plus
• Able to work flexible hours - nights and weekends

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund