Technical Support Specialist

Summary

Join Samsara's frontline support team as a Technical Support Specialist, providing technical assistance to customers via phone and chat. This remote position, open to Canadian residents (excluding specific metro areas), requires flexible hours including nights and weekends. You will manage your workload independently while collaborating with other support representatives. The role demands strong communication and problem-solving skills, along with technical expertise in cloud applications, mobile computing, and hardware troubleshooting. Career growth is encouraged, and you'll contribute to Samsara's mission of improving the efficiency and safety of global industries. A competitive compensation package and flexible work model are offered.

Requirements

• Bachelor’s degree or higher in a technical discipline such as computer science or engineering
• 1-3 years of experience in a technical product support role
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS system
• Interest and ability to work in a fast-growing environment with changing responsibilities
• Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting
• Strong written and verbal English and French communication skills - Spanish is a plus
• Able to work flexible hours - nights and weekends a plus

Responsibilities

• Respond to inbound customer requests for assistance through live channels (phone and chat)
• Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion
• Self-Manage personal workload in an effective and efficient manner
• Utilize available knowledge, tools, and resources to resolve customer issues
• Clearly and concisely documenting communications with Customers
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

General knowledge about Electrical circuits, GPS and telematics

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more