Remote Technical Support Specialist

Summary

Join Time Doctor as a Technical Support Specialist and provide exceptional technical assistance to our customers. You will troubleshoot technical issues, collaborate with teams, and ensure customer satisfaction. This role requires strong technical skills, excellent communication, and a customer-centric approach. The position is full-time and 100% remote, offering the opportunity to work from anywhere. Time Doctor is an equal-opportunity employer valuing diversity. We help companies and employees do their best work and are passionate about spreading the practice of remote work.

Requirements

• 3+ Previous experience in technical support roles, with a focus on troubleshooting technical issues
• Strong technical troubleshooting skills across multiple domains such as Networking, Programming, System Administration, Security, Storage, Database, SaaS, etc
• Excellent communication and customer service abilities, both written and verbal
• A customer-centric approach with a passion for delivering exceptional support experiences
• Ability to adapt to evolving technical landscapes and stay informed about product updates

Responsibilities

• Provide technical support to customers through various channels, ensuring prompt and efficient issue resolution
• Troubleshoot and resolve technical issues, guiding customers through step-by-step solutions
• Collaborate with cross-functional teams to improve technical support processes and enhance customer experience
• Document and communicate technical solutions to promote knowledge sharing within the team
• Stay updated on product knowledge and technical advancements to provide accurate and relevant information to customers
• Act as a product champion by fully understanding Time Doctor products and plans
• Measure and enhance customer satisfaction by delivering top-notch technical support services
• Ensure timely resolution of technical issues to maintain high levels of customer satisfaction

Benefits

This is a full-time, 100% remote position