Remote Technical Support Specialist

Summary

Join our team as a Technical Support Specialist at Time Doctor, where you'll provide exceptional technical assistance to customers and collaborate with cross-functional teams to deliver effective support.

Requirements

• 3+ Previous experience in technical support roles, with a focus on troubleshooting technical issues
• Strong technical troubleshooting skills across multiple domains such as Networking, Programming, System Administration, Security, Storage, Database, SaaS, etc
• Excellent communication and customer service abilities, both written and verbal
• A customer-centric approach with a passion for delivering exceptional support experiences
• Ability to adapt to evolving technical landscapes and stay informed about product updates

Responsibilities

• Provide technical support to customers through various channels, ensuring prompt and efficient issue resolution
• Troubleshoot and resolve technical issues, guiding customers through step-by-step solutions
• Collaborate with cross-functional teams to improve technical support processes and enhance customer experience
• Document and communicate technical solutions to promote knowledge sharing within the team
• Stay updated on product knowledge and technical advancements to provide accurate and relevant information to customers
• Act as a product champion by fully understanding Time Doctor products and plans
• Measure and enhance customer satisfaction by delivering top-notch technical support services
• Ensure timely resolution of technical issues to maintain high levels of customer satisfaction