Technical Training Producer

Summary

The job is for a Technical Training Producer position within the Office of Acquisition Workforce at DHS. The role involves managing virtual instructor-led trainings, providing technical production support, creating and designing Adobe Connect rooms, and facilitating help desk level support.

Requirements

• U.S. Citizenship
• Ability to obtain DHS HQ Suitability
• Bachelor’s Degree or Higher
• 2+ years serving as an event moderator and/or technical producer of comparable size, scope, and complexity as this role will demand
• 2+ years production experience in Adobe Connect, Zoom, and MS Teams Live

Responsibilities

• Be highly proficient with a back-end working knowledge of Adobe Connect
• Be highly proficient in Adobe Connect Event Management template design, registration logistics, event administration, email templates, email triggers, and site permissions
• Facilitate ~15 vILTs (Virtual Instructor-Led Trainings) and Learning Cafés each month throughout the Fiscal Year
• Provide high-quality technical production support for HSAI learning events using Voice over Internet Protocol (VoIP)
• Direct the learning event sponsors, presenters, and POCs with preparation activities for conducting the event
• Provide high quality help desk level support by fielding and providing professional solutions to students’ inquiries delivered to a shared mailbox
• Create written technical guidance for the virtual platform in collaboration with the Graphics Design/Marketing Support contractor

Preferred Qualifications

Familiarity with instructional technology and instructional system design, as it relates to course delivery

Benefits

Provides opportunities for professional development