Technical Writer II

Summary

Join Addepar's growing Help Center team as a Technical Writer and Editor! You will play a key role in shaping the future of help and training, creating and refining a library of guides and articles. Collaborate with Product, Support, and Services teams to ensure clear and effective content. This role requires strong technical writing and editing skills, experience with design systems, and familiarity with specific tools. You'll manage content requests, conduct reviews, and track user engagement. The ideal candidate is a detail-oriented individual who thrives in a collaborative environment and is passionate about creating exceptional user experiences.

Requirements

• 2+ years of technical writing experience
• An inspiring portfolio that showcases how you approach help content. Must include writing samples
• Fantastic writing (American English), editing, and proofreading skills
• Familiar with design systems and editorial style guides
• Familiar with Figma, Zendesk, Confluence, and Jira
• Able to work independently, communicating across multiple time zones
• High emotional intelligence. People enjoy working with you!

Responsibilities

• Develop a deep understanding of our users, products, and unique challenges
• Write clear, easy-to-follow help articles and guides
• Manage and prioritize incoming requests for new articles and updates
• Partner with SMEs to determine the best flow and structure of your content
• Facilitate productive meetings and working sessions
• Run content reviews at key milestones, and participate in peer content reviews
• Audit existing articles for out-of-date information, typos, and broken links
• Track article engagement and address user feedback
• Recommend new ways of grouping, classifying, and labeling help content
• Learn and gain expertise in our design and operational tools
• Help evolve the voice and tone of self-guided support

Preferred Qualifications

Experience working with or in a customer support organization is a huge plus