Technical Writer II

Summary

Join Addepar's Design team and shape the future of help and training, reimagining how clients and employees learn about our products and services. You will craft foundational content to ensure new users feel welcome, understand products quickly, and gain expertise. Collaborate with Product, Support, and Services teams to create and refine guides and how-to articles. Research, author, edit, proofread, format, and publish content following Addepar's style guidelines. The Help Center is undergoing a redesign and scaling up; this role is crucial to its growth. You'll report to the Content Design Manager for the Help Center. This is an exciting opportunity to contribute to a dynamic team and make a significant impact on user experience.

Requirements

• 2+ years of technical writing experience
• An inspiring portfolio that showcases how you approach help content. Must include writing samples
• Fantastic writing (American English), editing, and proofreading skills
• Comfortable leveraging AI tools to streamline content creation, research, and documentation workflows
• Familiar with design systems and editorial style guides
• Familiar with Figma, Zendesk, Confluence, and Jira

Responsibilities

• Develop a deep understanding of our users, products, and unique challenges
• Write clear, easy-to-follow help articles and guides
• Manage and prioritize incoming requests for new articles and updates
• Partner with SMEs to determine the best flow and structure of your content
• Facilitate productive meetings and working sessions
• Run content reviews at key milestones, and participate in peer content reviews
• Audit existing articles for out-of-date information, typos, and broken links
• Track article engagement and address user feedback
• Recommend new ways of grouping, classifying, and labeling help content
• Learn and gain expertise in our design and operational tools
• Help evolve the voice and tone of self-guided support

Preferred Qualifications

• Experience working with or in a customer support organization is a huge plus
• Able to work independently, communicating across multiple time zones
• High emotional intelligence. People enjoy working with you!