Technology Consultant

Summary

Join ServiceRocket, a global tech-enabled services company, as a Professional Services Consultant and contribute to providing fee-for-service consulting services to clients. You will design, develop, and implement high-quality solutions, facilitate customer discussions to gather requirements, and provide expert guidance based on best practices. Responsibilities include managing customer engagements, advising on internal tools, promoting expertise, assisting with proposal development, and engaging with potential customers. The role requires a Bachelor’s degree, 1-3 years of relevant experience, proven success in implementing Atlassian solutions, and excellent communication and analytical skills. ServiceRocket offers various benefits, including profit sharing, stock options, health insurance, retirement plans, career development programs, generous allowances, and PTO.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines
• 1-3 years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar positions
• Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training for Atlassian products (Jira, Confluence, Bitbucket, etc)
• A successful history in customer engagement and demonstrated exceptional consulting and influencing skills
• Excellent analytical skills with the ability to take a holistic view across a range of domains
• Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions
• Excellent communication skills, including workshop facilitation, written and verbal communication
• Experience with Agile development methodologies
• Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration, and other related technical skills
• Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)
• Familiarity with ITIL and ITSM principles
• Experienced in UAT testing and test use-case development
• Knowledge of cloud technologies

Responsibilities

• Design, develop, and implement high-quality solutions including architectural system design
• Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements
• Provide experienced guidance, feedback, and recommendations to customers based on established best practices
• Support the roll-out, adoption, and scaling of provided solutions for customers
• Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship
• Advice on internal tools and processes as a senior member of the technical team
• Promote yourself as a subject matter expert and valued member of the community
• Assist with proposal development and statement of work definitions
• Engage with potential customers on sales calls as a technical resource, advising on product solutions

Benefits

• Share the fruit program : when we grow the tree, we share the fruit–when the company grows, we share the profit
• Stock options : you have the opportunity to participate in the ownership of the company
• Health insurance: we support you and your family–your well-being matters
• Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location
• Career pathways program : you can grow horizontally, vertically, or any way you want
• Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
• Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture