Technology Contracts Manager

Summary

Join Airbnb's Community Support team as a Platform and Experience team member and make a difference in our global community of millions of guests and hosts. You will own vendor invoice reconciliation, partner with engineering and biztech teams on spend reconciliation, and collaborate with various teams on budget submissions and license management. As a strategic partner, you will ensure technology vendor alignment with business objectives, source new vendors, and contribute to vendor relationship management. You will also develop and refine processes and dashboards for tooling access and vendor spend tracking, staying up-to-date on industry-leading technologies. This role requires strong analytical and communication skills, experience in vendor management, and a collaborative mindset. The position is US-remote eligible, with occasional office work.

Requirements

• 5+ years of experience in contract and technology vendor solutions management
• Experience working with procurement and vendor management teams and managing relationships with vendors
• Strong analytical skills with the ability to use complex datasets for real-time insights and planning
• Excellent communication skills to engage, ideate, and collaborate with diverse teams and leadership
• Ability to identify operational inefficiencies, develop solutions, and implement process improvements
• Experience with Google G-Suite (documents, sheets, slides, shared drive)
• Collaborative and community-first user-centric mindset, with experience in cross-functional team projects blending technology, operations, and product ecosystems
• Experience in operating in global environments across cultures, locations, and time zones

Responsibilities

• Own the monthly reconciliation of any vendor invoices against services/licences used
• Partner with the engineering and biztech teams to reconcile against API and other volume-related spend
• Work with Strategic Planning & Operations and FP&A to agree on any budget submissions for licenses annually, as well as any allowance for overuse
• Collaborate with the WFM team to ensure usage and capacity meets license numbers
• Act as a strategic partner to the strategic sourcing team, engineering, product, and business leaders to ensure technology vendor alignment with technology roadmaps and business objectives, as well as source new technology vendors and contribute to vendor relationship management
• Develop and refine processes and dashboards for tooling access and tooling account management, vendor spend tracking
• Stay up to date with industry-leading technologies
• Research new products and vendors

Preferred Qualifications

Familiarity with additional project management tools (Asana, Airtable, LucidChart) or other administrative tools (Docusign)

Benefits

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits