Technology Implementation Specialist

Summary

Join Boldr, a global B-Corp, as a Technical Implementations Specialist and bring solutions to life! Configure, deploy, and maintain client and internal platforms using no-code and low-code tools. This hands-on role involves building workflows, troubleshooting issues, and improving systems. You will also create documentation and provide ongoing support. We seek a detail-oriented technical builder passionate about platforms, automations, and seamless experiences. The ideal candidate translates business needs into efficient tech solutions and excels in problem-solving.

Requirements

• A Bachelor’s Degree in a relevant field or equivalent experience
• 2+ years of experience in implementations, project management, or technology / AI solution deployment
• Hands-on experience with low-code platforms and automation tools (e.g., Forethought, Kodif, Zapier, PixieBrix)
• Experience working with APIs and performing system-level integrations (no full-stack dev required)
• Experience configuring and managing automation and CRM, tools (e.g., Zendesk, Gorgias, HubSpot) and/or AI-specific platforms (e.g., Forethought, Kodif, PixieBrix)
• Strong documentation and communication skills, with an ability to convey complex concepts clearly to colleagues
• Excellent problem-solving abilities, with a strategic approach to evaluating technology fit and alternatives for client projects

Responsibilities

• Configuration & Deployment
• Configure and deploy internal and client platforms like Zendesk, Gorgias, Salesforce, Kodif, and PixieBrix
• Build workflows, automations, and integrations using native tools and no-code/low-code platforms
• Translate business requirements and process maps into system configurations
• Testing & Troubleshooting
• Prototype internal and client-facing use cases, escalating to Engineering for custom builds
• Support QA testing during launch and after deployment
• Analyze platform performance and user feedback to suggest and implement approved improvements
• Documentation & Support
• Create and maintain admin guides, help articles, and technical documentation for clients and internal teams based on your designs
• Intake and resolve tickets for updates, fixes, and iterative improvements
• Maintain up-to-date certifications and skills across key platforms

Preferred Qualifications

Certifications in supported platforms or project management frameworks like PMP is a plus

Benefits

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development