Senior Customer Implementation Specialist

Summary

Join Deputy, a global SaaS remote-first workforce management company, and make an impact on the world of work. As a Payroll Implementation Specialist, you will manage the end-to-end delivery and implementation of complex Payroll projects for Deputy’s largest enterprise customers. You will act as a trusted advisor, mentor junior team members, and collaborate with various teams to ensure successful project delivery. This role requires strong project management skills, experience with enterprise SaaS applications, and a deep understanding of payroll implementation. Deputy offers a flexible remote-first work policy and various employee perks, including share options, parental leave, and professional development opportunities.

Requirements

• Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams
• Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives
• Solid history of establishing and meeting work schedules with limited time frames and under tight deadlines
• Ability to understand and relate to both technical and non-technical project team members
• Experience with enterprise SaaS applications
• 6+ Years of professional experience in delivery, implementation, or project management with atleast 3 of those as a payroll implementation specialist

Responsibilities

• Manage the end-to-end delivery and implementation of complex Payroll projects for Deputy’s largest enterprise customers
• Act as a trusted advisor to customers by providing best practices, thought leadership and identifying areas of opportunity throughout the payroll implementation process
• Mentor and support junior team members on payroll implementation best practices, technical nuances, and customer engagement strategies to build overall team capability and confidence
• Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders
• Define and communicate project plans with clearly defined timelines and deliverables
• Collaborate with Solutions Architects to design custom solutions as needed to fulfil customer requirements
• Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelines
• Interpret and map customer’s business structure to the Deputy platform, optimising for ease of use and performance
• Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health
• Take a train-the-trainer approach, equipping customer with training sessions and materials to insure continued success
• Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, insuring a smooth transition from Implementation into longer-term support

Benefits

• Ownership in the company via Share Options
• Paternity/Maternity Leave Policies
• Flexible Remote-First Work Policy
• Company wide Development & Coaching
• Hackathons
• Awards - "Your Time to Shine & Celebrate Success"
• Social Events & variety of social clubs (Books, LGBT, Games, Sports)
• Mental Health Support
• Munch & Learns