Technology Services Lead

Summary

Join Construct Education as a Technology Services Lead in Cape Town and provide day-to-day leadership and support to a multi-disciplinary technology team. You will oversee a team of Application Developers, Data Engineers, QA Specialists, and Salesforce Developers, ensuring high-quality outcomes and smooth onboarding of new members. Collaborate closely with technical leads and stakeholders across Australia, the UK, and South Africa. Monitor team workload, coordinate local resourcing, and enable effective delivery of projects and strategic initiatives. Foster a collaborative and high-performing team environment, supporting professional development and growth. Track and report on team performance, resourcing, and engagement, contributing to strategic planning discussions.

Requirements

• Proven experience in leading multidisciplinary technical teams in an agile, distributed environment
• Strong background in digital product and platform delivery
• Exceptional people leadership and pastoral care capabilities, particularly in a cross functional or matrixed team
• Strong collaboration and communication skills across time zones and cultures
• Experience balancing delivery demands with team engagement and wellbeing

Responsibilities

• Provide day-to-day leadership, pastoral support, and line management for the Cape Town Technology Team. This includes the provision of in- the- moment coaching, feedback and guidance where required
• Act as a primary contact for team support, clarification of processes, and escalation of immediate issues
• In collaboration with Australian Lead, ensure all team members have active development plans, and their professional development and growth is supported
• Foster a collaborative, high-performing, and inclusive team environment through effectively engaging, motivating and driving the team
• Support the Australian lead with performance reviews and any performance related management activities
• Lead or contribute to initiatives that enhance the Cape Town employee experience, including engagement, team rituals, and recognition practices
• Manage local operational tasks such as leave tracking, team updates, and local systems administration, ensuring accurate information flows
• Monitor team workload and pipeline to ensure alignment with global priorities and local capacity
• Partner with Melbourne & UK based functional leads to confirm priorities, plan resourcing, and identify training or support needs
• Coordinate local delivery rhythms (e.g. stand-ups, sprint planning, check-ins) to maintain focus and momentum across workstreams in line with delivery timelines
• Identify and help resolve delivery challengers early, escalating issues as needed to prevent delays
• Track key dependencies and timelines across teams to support efficient and coordinated on time delivery
• Collaborate with Australian & UK leads to review and approve planned leave to maintain delivery continuity
• Act as a key interface between Cape Town and global stakeholders building strong relationships with Australian technical leads and delivery partners
• Facilitate effective engagement between the technology team and other Cape Town-based teams to support cross-functional unity and collaboration
• Maintain visibility of active workstreams, planned initiatives and upcoming priorities, ensuring clear, timely and transparent communication across geographies
• Promote alignment with global expectations, while advocating for local team needs and perspectives
• Support cross-functional collaboration and delivery efficiency
• Track and report on team performance, resourcing, and engagement
• Participate in strategic planning discussions with Australian technical leads, providing a local perspective on capacity and delivery risks
• Support recruitment and onboarding of new hires, ensuring alignment to local culture and fit. Technical assessments and hiring decisions remain with Australian leads
• Escalate challenges, blockers, risks, and delivery concerns appropriately, maintaining transparency and alignment

Preferred Qualifications

• Previous experience in an IT Service Delivery Role or team enablement role
• Familiarity with modern development stacks including React, Node.js and AWS
• Experience in an education technology, higher education or OPM (Online Program Management) context

Benefits

• Employee Assistance Program (EAP)
• Medical allowance
• Commute allowance
• Flexible work for genuine career-life fit
• A healthy and supportive company culture
• Generous annual leave
• Paid maternity and paternity benefits
• Study leave
• Professional development and mentoring
• Construct Culture Club events
• Company funded lunch and drinks every 6 weeks