Teleadvice Prescription Team Member

Summary

Join Petfolk's Virtual TeleAdvice Support team and contribute to transforming pet care. Working under the VP of Virtual Medicine and Operations, you will manage prescription requests, review records, update charts, and provide client education on illness and wellness. You will interact with customers across multiple channels (text, chat, phone, video), advocating for best medicine and forward booking appointments. Ideal candidates are comfortable with remote work, enjoy collaboration, and are passionate about high-quality pet care. The role requires experience as a Veterinary Technician or Assistant and a commitment to pet health and wellness. Petfolk offers a robust benefits package, including equity compensation.

Requirements

• 5+ years experience as Veterinary Technician or Veterinary Assistant, ER and GP experience in the veterinary field preferred
• Prioritization of the gold standard approach to health and wellness of pets with a focus on preventative care
• Ability to adapt and thrive in an innovative, dynamic, fast-paced environment
• Passion for improving veterinary healthcare and educating pet parents
• Compassionate team player with a positive attitude that prioritizes effective communication
• Must live in one of the following states: AZ, FL, GA, NY, NC, SC, TN or TX

Responsibilities

• Manage prescription refill requests and address forward booking where applicable
• Act as a liaison between pet parents, referral partners, and Petfolk team members to assist in creating seamless care
• Provide compassionate, caring support to all outreach to our helpline via phone, video, sms, or chat
• Obtain histories and provide recommendations based on company protocols and procedures
• Respond rapidly to all customer outreach during your shift, working with your direct report to identify and improve processes and procedures
• Follow company policies and duties surrounding communication platform utilization
• Document all interactions to a high medical standard
• Supports the achievement of business objectives by supporting service goals. Timely and accurate completion of business processes and procedures

Preferred Qualifications

• Experience with triage/remote work preferred
• Licensed or registered veterinary technician preferred but not required

Benefits

Equity Compensation for all employees