Teleadvice Support, Virtual Care

Summary

Join Petfolk's Virtual TeleAdvice Support team and utilize your veterinary medicine knowledge to help pet parents. You will address customer concerns, create a positive experience, and act as a liaison between pet parents and Petfolk team members. This role involves synchronous interactions (phone, chat, video) and asynchronous tasks (medical record review, estimate creation). The position requires 5+ years as a Veterinary Technician or Assistant, and you must be available to work EST and live in a specified state. Petfolk offers a robust benefits package including equity compensation. The ideal candidate will be bilingual (Spanish/English) and have experience with triage and remote work.

Requirements

• 5+ years as a Veterinary Technician or Veterinary Assistant, ER and GP experience in the veterinary field preferred
• Must be willing to work EST
• Full-time position availability
• Must live in one of the following states: AZ, FL, GA, NY, NC, SC, KS, TN or TX

Responsibilities

• Provide compassionate, caring support to our helpline via phone, video, sms, or chat
• Obtain histories and provide recommendations based on company protocols and procedures
• Act as a liaison between pet parents, referral partners, and Petfolk team members to assist in creating a seamless transfer between Petfolk pet care centers and advanced care facilities
• Ensure appropriate medical record management, accurately documenting client communications and interactions with medical teams. Exhibit expert ability to review specific patient information and quickly gain a general understanding of the pet’s relative medical history
• When not actively communicating with pet parents, completing medical administrative duties which may include medical record review, estimate creation, lab result communication, prescription request processing, customer outreach and bookings
• Other duties as assigned

Preferred Qualifications

• Bilingual (Spanish & English) preferred
• Experience with triage/remote work preferred
• Licensed Veterinary Technician preferred but not required

Benefits

Equity Compensation for all employees