Teleadvice Support

Summary

Join Petfolk's Virtual TeleAdvice Support team and utilize your veterinary knowledge to provide compassionate care to pet parents. You will address customer concerns, create a positive experience, and act as a liaison between pet parents and Petfolk's care centers. This role involves synchronous interactions (phone, chat, video) and asynchronous tasks (medical record review, estimate creation). The position requires strong communication skills and experience in veterinary medicine. You will work under the supervision of the Director of Virtual Medicine and Operations. The position is full-time and requires availability to work during EST hours and residency in specific states.

Requirements

• 5+ years as a Veterinary Technician or Veterinary Assistant, ER and GP experience in the veterinary field preferred
• Must be willing to work EST
• Full-time position availability
• Must live in one of the following states: AZ, FL, GA, NY, NC, SC, KS, TN or TX

Responsibilities

• Provide compassionate, caring support to our helpline via phone, video, sms, or chat
• Obtain histories and provide recommendations based on company protocols and procedures
• Act as a liaison between pet parents, referral partners, and Petfolk team members to assist in creating a seamless transfer between Petfolk pet care centers and advanced care facilities
• Ensure appropriate medical record management, accurately documenting client communications and interactions with medical teams. Exhibit expert ability to review specific patient information and quickly gain a general understanding of the pet’s relative medical history
• When not actively communicating with pet parents, completing medical administrative duties which may include medical record review, estimate creation, lab result communication, prescription request processing, customer outreach and bookings
• Other duties as assigned

Preferred Qualifications

• Bilingual (Spanish & English)
• Experience with triage/remote work
• Licensed Veterinary Technician

Benefits

Equity Compensation for all employees