Teleadvice Support, Virtual Care

Summary

Join Petfolk's Virtual TeleAdvice Support team and utilize your veterinary knowledge to help pet parents. You will provide compassionate support via phone, video, text, and chat, obtaining histories and offering recommendations based on company protocols. This role involves liaising between pet parents and Petfolk team members, ensuring seamless transitions between care facilities. Accurate medical record management and completion of administrative duties are also key responsibilities. The ideal candidate has 5+ years of experience as a Veterinary Technician or Assistant, with ER and GP experience preferred. Bilingual skills (Spanish/English) and experience with triage/remote work are beneficial. The position is full-time, requires EST availability, and is limited to specific states.

Requirements

• 5+ years as a Veterinary Technician or Veterinary Assistant, ER and GP experience in the veterinary field preferred
• Must be willing to work EST
• Full-time position availability
• Must live in one of the following states: AZ, FL, GA, NY, NC, SC, KS, TN or TX

Responsibilities

• Provide compassionate, caring support to our helpline via phone, video, sms, or chat
• Obtain histories and provide recommendations based on company protocols and procedures
• Act as a liaison between pet parents, referral partners, and Petfolk team members to assist in creating a seamless transfer between Petfolk pet care centers and advanced care facilities
• Ensure appropriate medical record management, accurately documenting client communications and interactions with medical teams. Exhibit expert ability to review specific patient information and quickly gain a general understanding of the pet’s relative medical history
• When not actively communicating with pet parents, completing medical administrative duties which may include medical record review, estimate creation, lab result communication, prescription request processing, customer outreach and bookings
• Other duties as assigned

Preferred Qualifications

• Bilingual (Spanish & English) preferred
• Experience with triage/remote work preferred
• Licensed Veterinary Technician preferred but not required

Benefits

Equity Compensation for all employees