Telehealth Behavioral Health Provider

Summary

Join Mantra Health, a revolutionary student mental health care provider, as a PRN remote Behavioral Health Provider. You will provide direct services to students via Mantra’s ConnectNow crisis/support line, utilizing active listening and solution-focused approaches. Responsibilities include conducting risk assessments, de-escalating crises, developing safety plans, and making referrals. This role requires a master's degree in a related field, 1+ years of relevant experience, and proficiency in crisis intervention. A flexible schedule is essential, with evening and weekend availability preferred. Mantra offers a competitive hourly rate, malpractice insurance, and a supportive, collaborative environment.

Requirements

• Possess a master’s degree in psychology, social work, or a related field
• Have 1+ years of experience in telehealth, crisis management, or a call center environment
• Have training and experience in assessment, crisis intervention, and treatment planning
• Able to learn, maintain, and demonstrate mastery of clinical policies, call handling, and operational protocols
• Proven ability to work well under pressure while maintaining professionalism and maturity
• Capable of exercising excellent independent judgment with minimal direct supervision
• Eager for professional and personal growth opportunities
• Flexible schedule with openness to work a non-traditional schedule, which may include evenings and/or weekends

Responsibilities

• Report to the Telehealth Crisis Shift Leader
• Provide warm, empathetic responses to incoming calls from students needing support or who may be in crisis
• Complete risk assessments and de-escalate crisis intensity to prevent self-harm or harm to others
• Collaborate with students to develop a plan for safety and recommend next steps
• Support students seeking ongoing care via external referrals, referrals to Mantra Care or available campus resources
• Initiate follow-up calls to check on client welfare and encourage service linkage
• Maintain clinical documentation, ensuring detailed and accurate logging of user sessions

Preferred Qualifications

• Hold an independent, unrestricted licensure to practice counseling and/or psychotherapy ( state equivalent of LCSW, LPC, LMFT, Licensed Psychologist etc. )
• 2+ years of experience practicing mental health counseling and psychotherapy
• Ability and interest in picking up extra shifts as needed to cover team member’s PTO

Benefits

• Flexible Schedule: Set your own hours, and enjoy the benefits of 100% remote work
• Protected Practice: Benefit from company-sponsored malpractice insurance to ensure your practice is safeguarded
• Collaborative Environment: Relish the support of our embedded administrative team and our responsive leadership team
• College Population: Work with highly motivated college students to make an impact during the most pivotal periods of their lives