Telephone Triage Nurse

Summary

Join MedCore Solutions as a Telephone Triage Nurse (USRN) and provide remote triage services to US-based patients. Assess patient symptoms via phone or telehealth, determining the urgency of medical needs and providing appropriate guidance. This full-time, work-from-home position requires strong clinical judgment and excellent communication skills. You will conduct remote assessments, evaluate symptoms, provide health guidance, and coordinate with US-based healthcare teams. Emergency response, accurate documentation, and HIPAA compliance are crucial. The role offers a permanent work-from-home arrangement with weekend days off.

Requirements

• Must have passed the US NCLEX (license MUST be up to date)
• Minimum 1 year of clinical nursing experience, ideally in triage, emergency care, or telehealth
• Minimum 1 year of experience in US healthcare industry
• Excellent English communication skills (verbal and written)
• Strong clinical assessment and decision-making skills in a remote setting
• Empathetic, patient-focused, and able to perform under pressure
• Self-motivated with the ability to work independently in a home-based setup
• Knowledge of healthcare regulations such as HIPAA
• Familiarity with EHR systems
• Processor: Either Intel Core i5 and up or AMD Ryzen 5 and Up
• RAM: 8GB and up
• OS: Windows 11 Pro (Windows 10 Pro is acceptable but not preferred). OS should be a legit license
• Internet Connectivity: At least 50 Mbps and should be wired
• Back-up connection and Power Supply
• Hard Disk: At least an SSD
• Processor - Apple M1 chip
• RAM: 8GB and up

Responsibilities

• Patient Triage & Assessment
• Conduct remote assessments via phone or telehealth, following standardized triage protocols
• Evaluate patient symptoms to determine care needs (emergent, urgent, or non-urgent)
• Clinical Support
• Provide health guidance, recommend at-home care, and refer patients to appropriate providers
• Coordinate with US-based healthcare teams when necessary
• Emergency Response
• Identify signs of medical emergencies and instruct patients to seek immediate care
• Escalate urgent concerns following clinical and procedural guidelines
• Documentation & Record Keeping
• Accurately log patient interactions and assessments using Electronic Health Record (EHR) systems
• Ensure documentation is HIPAA-compliant and up to standard

Preferred Qualifications

Possessing a valid NLC (Nurse Licensure Compact) multi-state license is preferred and a plus

Benefits

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement