Tele-Sales Representative

Summary

Join Downeast Cider, a leading hard cider company, as a Tele-Sales Representative and contribute to increasing sales and visibility of our products with off-premise retail partners. This remote, East Coast-based position involves building relationships, making sales calls, and executing our sales process. We offer a comprehensive onboarding program, ongoing training, and a clear path for promotion. The role requires strong communication skills, sales experience, and proficiency with digital tools. We are looking for a competitive, persistent, and reliable individual passionate about craft cider. We offer a competitive compensation package including unlimited paid time off, paid holidays, variable compensation, 401k matching, health and dental insurance, and more.

Requirements

• Passionate about craft cider
• Experience providing superior customer service
• Excellent oral and written communication skills
• Self starter who is motivated with strong organizational and time management skills
• Able to adapt to shifting priorities and manage multiple responsibilities effectively
• Valid driver’s license and vehicle
• 21 years of age or older to comply with federal and state regulations
• Must reside in the same area as the covered territory
• Proven ability to deliver excellent customer service
• Proficiency in using a laptop and digital tools
• At least one year of sales experience (or recent graduate with relevant experience)
• Background in working as part of a team—professionally, academically, or through extracurriculars
• Positive, engaging personality

Responsibilities

• Conduct phone-based sales outreach across a designated territory
• Strengthen relationships with existing retail partners and establish new customer accounts
• Introduce new products to accounts and drive product trial through effective merchandising (e.g., displays, POS materials)
• Identify sales opportunities during each call by asking insightful questions, organizing collections, and focusing on sales growth
• Maintain accurate and timely records of all sales activity
• Enter contact information and detailed call notes after each interaction
• Log account updates and activities in the CRM system
• Make 40–50 sales calls per day
• Complete 25 sales activity forms daily
• Achieve a minimum of 300 cases sold per month

Preferred Qualifications

• Experience in phone-based sales
• Familiarity with the alcohol industry
• Background in consumer packaged goods (CPG)
• Comfortable navigating CRM software
• Proficient in Google Workspace (formerly G Suite)
• Strong communication skills, including a flair for GIFs, memes, and text messaging

Benefits

• Unlimited paid time off
• Paid holidays
• Variable compensation up to 40% of your base salary with quarterly bonus payouts
• 401k with 4% company match
• Health & dental insurance
• Company-provided short term disability
• Mileage and expense reimbursement
• Monthly phone stipend
• Quarterly sales team training/retreats
• Regular team contests with additional financial incentives
• Earn your ticket to our annual “Elite Slinger’s Club” - this year we went to Mexico!
• Company-wide celebrations, including a summer offsite and holiday party
• Cider allowance (how big is your fridge?)