TopCashback UK is hiring a
Temporary Online Customer Service Advisor

Summary

The job is for a Temporary Online Customer Service Advisor at TopCashback, a large cashback site. The role involves providing top-quality customer service to members in the USA, troubleshooting issues, maintaining KPIs, and working within a team. The position requires excellent written communication skills, problem-solving abilities, time management skills, basic computer skills, and the ability to work in a hybrid setup.

Requirements

• Be able to produce written communication that our members will be able to understand
• After training, you will be able to problem solve issues our members face using a logical approach, while ensuring a variety of options are considered before deciding the best outcome to resolve the problem
• Once fully trained, you will be required to take ownership of your own time within your day to maintain an agreed number of responses to our members
• While full training would be provided, you should be familiar with a computer. A basic knowledge Microsoft office would be beneficial
• Working within a wider team you will help ensure that as a team we provide our members with a level of customer service that goes beyond their expectations

Responsibilities

• Delivering levels of customer service that go above and beyond at all times, ensuring our members are central to all responses and decision making
• Troubleshooting and identifying issues that arise while also spotting any recurring issues and trends and reporting this to your Team Leader
• Ensuring you can keep motivated and engaged throughout the day to meet the necessary KPIs