Therapy Manager

Summary

Join Included Health as a Therapy Program Manager and oversee contracted therapists, ensuring quality care and practice goals. Reporting to the Clinical Director, you will manage daily operations, clinician retention and performance, and quality. You will identify opportunities for process improvements and system upgrades to support clinician workflows. The role requires strong analytical skills, team-building abilities, and the capacity to manage complex situations. You will dedicate approximately 16 hours per month to providing clinical care. This position offers a competitive salary and benefits package.

Requirements

• At least three years of clinical post independent licensure experience as a Masters Level Therapist or Psychologist
• Minimum two years experience with remote healthcare people management, 5+ years preferred
• Licensed provider in good standing with your state board(s)
• Active and unrestricted license in Home State
• Qualified candidates must meet all clinical and educational requirements as outlined in the Clinician Employment Agreement / Offer Letter

Responsibilities

• Regularly evaluate systems, tools, and processes to ensure contracted clinicians are able to easily, efficiently and effectively provide care
• Support growth initiatives by identifying opportunities to remove waste and streamline processes
• Review clinical documentation for accuracy and adherence to evidence-based protocols
• Review quality metric dashboards; identify trends as well as individual or systemic remediation plans to drive improvement
• Manage clinician escalations, quality concerns, and compliance issues as they arise
• Meet retention goals for your assigned clinicians
• Maintain availability for scheduled or drop-in office hours
• Interview, onboard and train therapists
• Participate in external facing activities such as webinars or conferences when required
• Dedicate approximately 16 hours per month to providing clinical care
• Support quality team in identifying ways to monitor care of contracted providers as we scale
• Use quantitative and qualitative data and relevant tools (e.g., Looker) to inform decisions; support clinicians in using measurement-based care frameworks and empirically supported methods

Benefits

• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• 12 weeks of 100% Paid Parental leave
• Up to $25,000 Fertility and Family Building Benefit
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations