Tier 1 Support Specialist

Summary

Join PerfectServe, a fast-growing healthcare technology company, as a Technical Support Specialist! You will be part of a 24/7/365 support team providing exceptional service to physicians, nurses, and system administrators. Responsibilities include troubleshooting technical issues, training end-users, managing user accounts, and collaborating with other teams. Most schedules require weekend and holiday availability, and strong technical and communication skills are essential. The position offers a competitive hourly rate plus a comprehensive benefits package, including health insurance, 401k, paid time off, and remote work opportunities. This role is ideal for individuals passionate about providing excellent customer service and contributing to a dynamic team.

Requirements

• Willingness and excitement to work evenings or overnights and/or weekends
• Strong technical aptitude
• Excellent written and verbal communication skills
• Excellent analytical and troubleshooting skills
• Ability to work in a fast-paced environment and successfully prioritize competing tasks
• High customer empathy and exceptional customer service skills
• Access to high-speed internet
• Able to start on July 7, 2025
• Located within the United States

Responsibilities

• Field incoming client communications via phone, chat, and our online customer portal
• Help end-users administer their PerfectServe applications
• Train end users on how best to use PerfectServe’s phone, mobile, and web applications
• Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
• Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe’s end users
• Build and revise new user accounts based on established standards and best practices
• Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
• Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues

Benefits

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one
• 401K - with match and immediately vested
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities