System Support Specialist II - PACS / Linux

Summary

Join Intelerad as a Level II System Support Specialist and play a key role in delivering and supporting radiology IT systems across healthcare environments. This position requires advanced knowledge of PACS, RIS, EHR, and healthcare interoperability standards. You will handle escalated technical issues, perform proactive system maintenance, and liaise between IT teams, radiologists, clinical staff, and vendors. The role demands expertise in troubleshooting, system optimization, and ensuring high system availability and performance. You will also contribute to documentation, training materials, and maintaining compliance with regulatory standards. This position offers the opportunity to work in a fast-paced, high-impact healthcare environment.

Requirements

• Bachelor’s degree in Computer Engineering, Information Technology, Healthcare Informatics, or a related field – or equivalent experience
• Minimum 2 years of experience in healthcare IT support, ideally in a radiology setting
• Proficiency in supporting PACS, RIS, and EHR systems
• Strong understanding of DICOM and HL7 protocols and their application in healthcare environments
• Experience with Windows Server environments (2012–2022+), networking fundamentals, SQL Server and/or Oracle databases
• Proficiency in troubleshooting both Windows and Linux operating systems
• Hands-on experience with virtualization platforms (e.g., VMware)
• Familiarity with storage infrastructure and backup solutions used in medical imaging
• Proficiency with PostgreSQL
• Excellent analytical, troubleshooting, and communication skills
• Experience with enterprise ticketing systems (ServiceNow preferred; Salesforce ServiceCloud or Zendesk acceptable)
• Ability to work independently and collaboratively in a fast-paced, high-impact healthcare environment

Responsibilities

• Serve as a second-tier resource for technical support and advanced troubleshooting of PACS, RIS, EHR, and related radiology applications
• Monitor system performance and ensure high availability, security, and compliance of radiology IT systems
• Collaborate with radiologists, clinicians, and internal IT teams to optimize workflows and improve system utilization
• Investigate, diagnose, and resolve escalated user-reported issues with professionalism and efficiency
• Coordinate with vendors and third-party support teams for advanced troubleshooting, configuration, and issue resolution
• Participate in root cause analysis and implement long-term solutions for recurring issues
• Maintain accurate, organized documentation of system configurations, support cases, known issues, and resolutions
• Develop and maintain user guides, technical documentation, and training materials
• Support and maintain interoperability between systems using DICOM, HL7, and IHE profiles
• Participate in an on-call rotation for after-hours support, including weekends, holidays, and overtime as needed
• Ensure compliance with HIPAA and other regulatory standards related to healthcare IT
• Maintain adherence to quality and regulatory standards, including U.S. FDA regulations and ISO 13485

Preferred Qualifications

• Industry certifications (e.g., Microsoft, VMware, Cisco) are a strong plus
• Red Hat Certified System Administrator (RHCSA) preferred
• Experience with scripting or automation tools (PowerShell, Bash, Python)
• Knowledge of cloud-based imaging and telemedicine technologies
• Fluency in multiple languages; French is a strong asset