Trainer

Summary

Join Verisys as a Trainer and create impactful training programs for employees. You will evaluate employee performance, identify skill gaps, and develop comprehensive training materials. Responsibilities include conducting new hire and ongoing training, utilizing webinar technology, and maintaining training documentation. You will also identify and resolve knowledge gaps, mentor staff, and participate in quality improvement meetings. This role requires strong written and verbal communication skills, knowledge of relevant standards (HIPAA, FCRA, NCQA, URAC), and proficiency in Google Workspace. A high school diploma and demonstrated experience in documentation are required; experience in managed care or adult training is preferred. Verisys offers a rewarding career with opportunities for community involvement, diversity and inclusion initiatives, and career advancement.

Requirements

• Strong written, verbal, and interpersonal skills
• Sound independent decision-making ability, reliability, and high level of motivation
• Knowledge of HIPAA, FCRA, NCQA and URAC standards
• Strong working knowledge of Google mail, Docs, Sheets, Slides, Meet, Chat, and internet savvy
• Strong problem-solving skills
• Ability to communicate and understand the international work environment
• Ability to work independently with strong time management and multi-tasking skills
• Ability to effectively and professionally interact and communicate with all levels of the organization and with external parties
• Must be comfortable with training new hires remotely in a classroom setting
• High school diploma
• Demonstrated experience in the appropriate use of English grammar and preparation of documentation required

Responsibilities

• Prepare and conduct new hire training and ongoing training for existing processes and cross-training for onshore and offshore staff
• Conducting training via webinar technology
• Create, review, revise and organize training documentation
• Participate in knowledge transfer meetings regarding new system functionality and system enhancements with IT and QA team
• Identify, document, instruct and replicate best practices
• Research, assess, design, develop, and measure the effectiveness of training programs
• Identify and resolve individual, team, and organization knowledge gaps
• Provide verbal and written clarification of subject matter and mentor staff as needed
• Participate in monthly Quality Improvement Committee meetings. Present training summaries
• Maintain integrity of training materials
• Other duties as assigned

Preferred Qualifications

2+ years of experience in Managed Care, Credentialing, Adult Training, or related field(s) preferred