Operations Trainer I

Summary

Join Grow Therapy as a Training Specialist and foster teammate growth, capability, and long-term career success. You will deliver high-quality onboarding experiences, facilitate engaging training sessions, mitigate risks by training staff on compliance, and use data to identify training needs. You will bridge knowledge gaps between departments, serve as a coach and learning partner, and partner with team leads to identify performance trends. You will embed learning into daily workflows, advocate for the learner perspective, collaborate with instructional designers, and track learning outcomes. Contribute to the development of a learning culture by recommending new facilitation formats and coaching frameworks. Grow Therapy offers a competitive salary and benefits package.

Requirements

• You have hands-on experience with practice management systems and electronic health records
• You have a proven track record of developing and delivering RCM training to front-line staff and/or cross-functional teams
• You have a proven ability to support team members in achieving skill growth and job readiness
• You are passionate about teammate success and view learning as a long-term career enabler, not just a one-time event
• You’ve previously supported customer-facing teams, especially in Tech, HealthTech, or healthcare operations, and understand the fast-paced, dynamic nature of support roles
• You have strong facilitation skills and enjoy leading interactive learning sessions, both in onboarding and ongoing development
• You are comfortable coaching teammates one-on-one or in small groups to help them gain clarity, confidence, and capability in their roles
• You are energized by building meaningful relationships with learners, team leads, and managers, and are a trusted advocate for frontline success
• You understand adult learning principles and can create psychologically safe learning environments that support diverse learning styles and growth needs
• You’re confident navigating ambiguity, can prioritize and self-manage, and aren’t afraid to ask questions or propose new ideas
• You value feedback as a growth tool—for yourself and the teammates you support—and use it to drive continuous improvement
• You have familiarity with various payor types, including commercial insurance, Medicaid, Medicare, and managed care
• You are comfortable using a toolset that includes a learning management system (LMS), design tools (e.g., Canva), reporting suite (e.g., Looker), Slack, Google Suite, and Zoom to deliver and measure learning experiences

Responsibilities

• Deliver high-quality onboarding experiences for new teammates, ensuring they feel confident, capable, and connected from day one
• Facilitate engaging, actionable live training sessions across onboarding, upskilling, and reskilling programs—virtual or in-person, including during leadership or offsite gatherings
• Mitigate risk and improve accuracy by training staff on compliance with HIPAA, CMS, and payer-specific requirements
• Use data to identify gaps and implement training that improves billing, collections, and denial management KPIs
• Bridge knowledge gaps between RCM and other departments, including Clinical, Billing Support, and Credentialing
• Serve as a coach and learning partner for teammates post-onboarding, supporting them through role transitions, skill growth, and career conversations
• Partner with team leads, managers, and quality assurance analysts to identify performance trends and learning opportunities to co-design targeted interventions
• Support teammates in developing core competencies through group coaching, learning labs, and individual check-ins
• Embed learning into daily workflows, enabling just-in-time learning and reinforcing key behaviors through job aids, practice, and feedback loops
• Advocate for the learner perspective—raising themes, challenges, and successes to the Enablement and Operations leadership teams to inform priorities
• Collaborate with instructional designers and enablement peers to create and evolve learning content based on facilitation feedback and learner needs
• Track and report on learning outcomes, engagement, and behavioral shifts to measure impact and inform strategy
• Contribute to the ongoing development of our learning culture, recommending new facilitation formats, coaching frameworks, and peer-to-peer development opportunities

Benefits

• Comprehensive health insurance plans, including dental and vision
• Flexible working hours
• Flexible Time Off
• Company-wide winter break
• Mental health mornings (2 hours each week)
• Wellness Stipend
• In-office meals and snacks
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities