Trainer, Service and Customer Success - Global Sales Enablement

Summary

Join Getty Images' Sales and Service Enablement team as a high-performing commercial professional with proven success in customer success, renewals, or customer care. You will be responsible for training and coaching CSA and CSM teams in the AMER region, focusing on improving sales, service, product, and process skills. This role requires strong communication, negotiation, and influencing skills, along with experience in sales, customer service, and coaching. You will design and deliver training, manage onboarding, and work with subject matter experts to create relevant content. The ideal candidate is a self-starter, able to work autonomously and remotely, and passionate about helping others master their craft. This is a fast-paced environment requiring strategic thinking and a willingness to experiment.

Requirements

• 5+ years relevant work experience
• Proven commercial sales and customer experience, preferably to senior sales or service/Line manager level
• Relevant coaching experience working with sales and service reps and/or managers to improve skills and enhance results
• Effective verbal and written communication skills
• To be a driven, self-starting team player able to prioritize and manage projects in a fast-paced environment
• Strong negotiation and influencing skills within all levels in the organization including senior leadership
• Proven track record of forming and maintaining positive business relationships
• The ability to work autonomously and remotely from direct line management and/or your peers and colleagues

Responsibilities

• Identify skills gaps vs our agreed role standard at all levels from rep to manager
• Design and confident, authoritative delivery of comprehensive sales, renewals and service skills training for the Getty Images teams in your remit
• Managing the successful onboarding of any new starters aligned to our framework and agreed milestones
• Coaching service and sales reps and frontline sales managers, either scheduled or "in the moment"
• Keeping abreast of sales and service tools, techniques and resources to keep our teams’ skills sharp
• Working with business subject matter experts, designing relevant content and tools to increase our employees’ level of knowledge and confidence in serving our customers and our business
• Promoting a self-serve/Train-the-Trainer mentality and shared accountability for learning programs

Preferred Qualifications

• Proven history of improving sales or service performance through creation and delivery of tailored training
• Ability to integrate multiple learning techniques to maximize retention of new skills
• Industry knowledge
• Experience working across multiple global locations
• Experience with WorkRamp or other learning management platforms, Office 365 (including SharePoint and Stream), Zoom, Kahoot
• Willingness to travel if needed
• Any non-English language capability

Benefits

• Medical
• Dental
• Vision
• 401(k) match
• Paid company holidays and time off
• Paid parental leave
• Life and disability plans
• Retirement
• Flexible time off policy