Solutions Architect

Summary

Join Sona, a rapidly growing AI-native frontline workforce management platform, as a Solutions Architect. In this role, you will bridge sales, implementation, and product to ensure the development and implementation of optimal solutions for our customers. You will provide technical and product consultation, championing a solution-oriented sales and implementation process. Deep understanding of workforce management solutions and best practices is crucial. You will collaborate with internal and external teams, gather customer feedback, and contribute to product development. This position offers a significant impact on company growth and culture, along with excellent benefits and a hybrid work model.

Requirements

• Strong experience in Workforce Management solutions and an understanding of how they are used to drive business efficiency
• Ability to quickly interpret and validate customer requirements, combining experience and best practices to design and configure suitable technical solutions
• Experience using industry-standard project methods, tools, and techniques
• Presentation, solution demonstration, training and meeting facilitation skills

Responsibilities

• Consult with customers throughout their implementation process, using in-depth workforce management knowledge to configure Sona products to meet customer needs
• Define, document, and deliver product configurations, ensuring clarity and alignments on scope and SOWs for all parties
• Collaborate with Project Managers to deliver timely, on-budget implementations, offering product expertise during each phase to internal and external teams
• Champion customer-led UAT and conduct product training for customer trainers
• Share your expertise to improve internal customer and product understanding
• Maintain up-to-date documentation as the product evolves and stay current on industry trends

Benefits

• Salary: Solutions Architect: £70-85k Senior Solutions Architect: £85-100k
• Flexible hybrid working (average 2+ days/week in our London office, no fixed days, flexible schedule)
• Share options
• 35 days annual leave (25 days standard plus 10 flexible public holiday days)
• Extra day of leave for every year of service
• Pension contributions matched up to 5%
• Comprehensive health insurance
• Enhanced parental leave & pay
• Co-working space stipend for those based outside London
• Bi-annual all expenses paid team retreats
• The latest Macbook and equipment budget for your home office
• Professional development budget
• Unlimited free books