Training and Onboarding Consultant

Summary

Join Constant Contact as a Training & Onboarding Consultant and provide expert guidance to customers on using our platform. You will host daily drop-in sessions, deliver consultative training, and engage customers in strategic conversations to assess their marketing goals. This role requires strong customer success and SaaS training background, a passion for teaching, and the ability to explain complex concepts simply. You will also provide live product demonstrations, offer marketing best practices, and encourage customer self-sufficiency. The ideal candidate possesses a robust understanding of Constant Contact's product offerings and has 2+ years of relevant experience. Constant Contact offers a competitive salary, benefits package, and a flexible hybrid work model.

Requirements

• Possess a robust understanding of Constant Contact’s product offerings and demonstrate a rapid learning curve
• 2+ years of experience in a customer-facing training, onboarding, or customer success role (preferably in a SaaS or marketing technology environment)
• Six months in current role with strong attendance; Not currently on any performance plan/warnings
• Familiar with marketing automation, email marketing, and digital marketing best practices
• Proven ability to deliver engaging, high-impact training sessions in a live, interactive format
• Tech-savvy, with the ability to quickly master and teach new software tools
• Excellent verbal and written communication skills, with a clear and engaging presentation style
• Ability to work independently and collaboratively as part of a team of trainers
• Customer-obsessed educator with a passion for helping businesses grow through effective marketing
• SaaS and marketing-savvy professional with hands-on experience guiding customers in software adoption
• Consultative problem solver who can assess business needs, challenge assumptions, and provide tailored recommendations
• Strong communicator and facilitator who can break down complex concepts into clear, actionable insights
• Ability to pivot to meet the needs of diverse audiences and learning styles

Responsibilities

• Host live daily "Ask a Trainer" sessions where customers can drop in to ask product-related “How do I” questions
• Deliver live, consultative training sessions that go beyond simply answering questions—helping customers understand not just how to use Constant Contact but also why and when to use specific features for maximum impact
• Engage customers in strategic discovery conversations, assessing their marketing goals and recommending tailored solutions
• Adapt training approaches dynamically, recognizing and responding to different learning styles and levels of technical proficiency
• Foster an engaging, interactive environment where customers feel comfortable asking questions and exploring solutions collaboratively
• Walk customers through live product demonstrations, ensuring they gain hands-on experience and confidence using Constant Contact’s tools
• Provide real-time guidance on feature implementation, campaign setup, automation, and integrations, helping customers execute their strategies effectively
• Offer marketing best practices and industry insights, ensuring customers leverage the platform to drive measurable business success
• Encourage customers to think beyond their initial question, helping them align their overall marketing strategy with product capabilities
• When appropriate, promote self-sufficiency by directing customers to relevant educational resources, such as webinars, video tutorials, and help center articles
• Identify common customer challenges and feature adoption barriers, sharing insights with internal teams to improve training materials and enhance the product experience

Benefits

• Health and welfare benefits including paid leave
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
• At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues