Software Training Consultant I - Practice Management

Summary

Join Modernizing Medicine (ModMed) as a Software Training Consultant - Practice Management! You will deliver onsite and remote training to medical practice clients on ModMed's products, using various training techniques. You'll manage client training schedules, collaborate with other departments, and contribute to training materials. The role requires strong technical skills, excellent communication, and a solid understanding of medical practice workflows. You'll need experience in software training and medical practice management. Willingness to travel domestically is essential. ModMed offers a competitive benefits package, including health insurance, retirement benefits, paid time off, and professional development opportunities.

Requirements

• Excellent troubleshooting skills and a drive to resolve client issues
• Solid understanding of practice workflows as it relates to system interaction
• Excellent communication skills; teamwork; detailed-oriented
• Basic knowledge of Apple platforms and Windows PC
• Willing to travel 75% domestically
• Ability to provide some off-hours support, including weekend travel

Responsibilities

• Train clients on the use of the features and functions of the service
• Establish rapport; gain and maintain credibility with diverse audiences
• Reporting software improvements and enhancements to software engineers
• Help our clients adopt best practices in using our solution to manage their practice
• Managing time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time
• Responsible for training clients on medical software using classroom, remote, on-the-job, and blended training techniques
• Manages the client training schedule, and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff
• Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices
• Record details of client feedback through the training process
• Responsible for contributing to the creation of training resource material
• Maintain certification of 80% or higher on all application material and quizzes

Preferred Qualifications

• Bachelor's Degree preferred
• At least 3+ years of delivering software training to business clients preferred
• At least 3+ years of medical practice management (Claims Specialist, Accounts Receivable Specialist, Biller or similar)
• At least 3+ years of experience using a medical practice management system preferred
• Experience in OBGYN and or Urology highly preferred
• Knowledge of EDI 5010 requirements preferred
• Knowledge of Accounts Receivables preferred

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters
• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees
• Allowances: Annual wellness allowance to support your well-being and productivity
• Earned, casual, and sick leaves to maintain a healthy work-life balance
• Bereavement leave for difficult times and extended medical leave options
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind