Training and Support Specialist

Summary

Join LegalMatch Philippines as a Training and Support Specialist and contribute to our growth by supporting team leaders in recruitment, onboarding, and quality assurance. You will engage potential customers, schedule appointments for the sales team, and qualify leads. Responsibilities include conducting onboarding activities, providing guidance to new hires, participating in process improvement initiatives, and making outbound calls to potential customers. The role requires at least 2 years of experience as a Lead Generation Support Specialist or in a similar role, experience with CRM tools and MS Office tools, and prior experience with training, onboarding, and recruiting. A strong internet connection, designated workspace, and graveyard shift availability are also necessary. We seek a proactive, adaptable, highly professional, collaborative individual committed to continuous improvement.

Requirements

• With at least 2 years of successful experience as a Lead Generation Support Specialist or Subject Matter Expert (Sales calls related) or in a similar role
• Experience working w/ any CRM Tools (Salesforce is a plus but not required)
• Experience with MS Office Tools
• With prior experience with training, onboarding, and recruiting
• Must have a strong and stable internet connection
• Has a designated professional and quiet workspace
• Amenable to working on a graveyard shift

Responsibilities

• Engage in recruitment efforts to identify top talent based on culture fit, skills, experience, and qualifications
• Conduct onboarding activities to ensure smooth transition for new hires
• Provide guidance and support to new team members, helping them acclimate to their roles and the company’s processes
• Serve as a resource person for answering questions and addressing concerns during the onboarding period
• Participate and document processes and improvement initiatives; conduct training activities as needed
• Qualify leads and opportunities based on set criteria before assigning them to the Sales Team
• Assist in quality assurance activities (as needed) to ensure adherence to company standards and optimize customer experience
• Make outbound calls to potential customers with the goal of consistently delivering agreed targets
• Schedule consultations between contacts/prospective customers and members of our Sales Team
• Input information into our system accurately, represent the company professionally in conversations, and ensure all calls meet company standards and requirements

Preferred Qualifications

• Proactive, adaptable and flexible
• Highly professional
• Willing to go the extra mile to achieve desired outcomes
• Highly collaborative
• Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes