Training & Documentation Team Lead

Summary

Join Leadtech's Training & Documentation Team as a Team Lead and make a significant impact on our products, users, and organization. You will be a strategic leader, driving organizational effectiveness through exceptional training and knowledge management. This pivotal role ensures employees have the skills and knowledge to excel. Leadtech fosters innovation and has a diverse team of over 700 employees across Spain. We offer a collaborative environment and numerous benefits. The ideal candidate will align training with strategic goals, develop comprehensive training strategies, and oversee documentation creation. They will also work across departments, optimize processes, and foster a culture of continuous learning.

Requirements

• At least 3 years of professional experience in Training and Knowledge management
• Strong communicator with excellent written and spoken English and Spanish as well as strong linguistic and grammatical skills
• Confidence in using knowledge and learning management systems

Responsibilities

• Align training and documentation initiatives with the organization's strategic goals and objectives
• Develop, implement and maintain a comprehensive training and knowledge management strategy
• Oversee the creation and maintenance of comprehensive and user-friendly documentation, including user manuals, training materials, and knowledge base articles
• Work effectively across the organization with stakeholders, change management, service teams, trainers and subject matter experts to develop and support new and existing products, features, and services
• Be the main Point of Contact in terms of process knowledge for a specific set of products, including process optimization and flow consultation from other departments
• Demonstrate a strong understanding of learning science principles and data-driven educational approaches
• Identify and analyze data and take action on it to streamline processes, increase adoption of content, and optimize the value and relevance of the content
• Support our internal and external training departments by coordinating the knowledge team efforts to complement training offerings
• Foster a culture of continuous learning and development

Preferred Qualifications

• Experience in optimizing internal knowledge documentation (both in terms of content and structure as well as search efficiency) as well as in developing and pursuing adequate strategies
• Experience applying AI technologies in an educational or professional context
• Experience designing and implementing AI systems for tasks such as content generation, data analysis, or adaptive learning
• Business planning, industry knowledge, strategic thinking and leadership skills
• Structured, self-organized and have a strong analytical and data-oriented mindset
• Adept at stakeholder management and thrive in a changing environment where decisions have to be made quickly
• Experience leading cross-functional teams and managing complex projects

Benefits

• Top-notch private health insurance — includes dental and psychological services
• Full-time, permanent contract
• Flexible time off, no blackout dates, plus your birthday, Christmas’ Eve and New Year’s Eve off
• Remote work OR come into the office if you prefer!
• Flextime (7 – 9:30 a.m. / 3:30 – 7:30 p.m)
• 35-hour week in July and August (free afternoons here we come!)
• Enhanced career path designed just for you
• External training budget
• Other: ticket restaurant, nursery tickets
• Budget for team-building activities
• We celebrate all company landmarks
• And when you come into the office, you’ll get free coffee and snacks, fresh fruit, and can enjoy our game room and the cool terrace overlooking the Mediterranean