Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual, fully remote environment. Respond to and resolve customer inquiries via email, phone, or chat, building positive relationships with customers and stakeholders. Meet team KPIs, stay current with technology, and securely handle sensitive customer information. Apply best customer happiness practices and communicate with developers and other departments. Enjoy a flexible schedule, competitive compensation in USD, and excellent benefits.

Requirements

• Excellent English skills (C1 for both spoken and written)
• Experience in customer support
• Experience in the tourism industry
• Analytical and research skills
• Demonstrated ability to understand and empathize with customers’ needs and concerns
• Positive, responsible and proactive attitude
• Comfortable working in a fast-paced, ever-changing environment
• Strong ability to quickly learn and work with multiple software tools and platforms
• Proven capability to handle a high volume of customer inquiries and multitask without sacrificing quality
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Respond and resolve customer inquiries and issues via email, phone, or chat in a timely and professional manner
• Build positive and long-lasting relationships with customers
• Communicate and collaborate with external stakeholders such as hotels, booking platforms, and service partners
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

Experience with CRM systems

Benefits

• Flexible schedule: rotating morning (4 AM–12 PM), day (12 PM–8 PM) and night shifts (8 PM–4 AM), Philippines time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development