Training Lead - Hardware

Summary

Join a dynamic team as the Training Team Lead at PartnerHero, overseeing training programs, leading a team of trainers, and ensuring effective delivery across various departments.

Requirements

• Proven experience in a training or coaching role, with at least one year of experience in a leadership position
• 1 + years of experience in a Customer Experience role
• 1+ years of experience in delivering training
• Strong knowledge of training and instructional design principles
• Excellent communication, facilitation, and presentation skills
• Ability to manage multiple priorities, projects, and deadlines efficiently and flexibly
• Experience in team leadership, with the ability to inspire, mentor, and drive results
• Strong analytical skills to assess the impact and effectiveness of training programs
• Proficiency in Learning Management Systems (LMS) and training technologies
• Strong problem-solving skills and the ability to adapt to changing needs
• Passion for professional development and fostering a culture of continuous learning
• Fundamental understanding and ability to apply adult learning principles
• Excellent listening skills and a commitment to communicate clearly, completely, and promptly
• Exceptional skills in partnering with partners and staff in developing and maintaining long-term supportive relationships
• Willingness to accept coaching to remove barriers to effective working relationships
• Understanding of knowledge center support methodologies to build a knowledge base that is effective for staff and partner consumption
• An identification with PartnerHero’s Core Values: Be Humble, Take Ownership, Care for Others, Embrace Growth, Manifest Trust

Responsibilities

• Lead, mentor, and manage a team of trainers to deliver high-quality training programs
• Design, implement, and continuously improve training processes and materials, ensuring alignment with organizational objectives
• Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance data
• Collaborate with department heads and stakeholders to identify training needs and develop solutions
• Manage training schedules, coordinate resources, and ensure timely delivery of sessions for partners and staff in a virtual environment
• Assist in developing individual training plans and career development pathways for team members
• Support new employee onboarding and development to ensure smooth integration into the company
• Troubleshoot issues related to training sessions, systems, and materials
• Maintain accurate records of training activities and track team performance metrics
• Facilitate feedback sessions and performance reviews with your team to drive improvement and growth
• Assist in creating interactive and engaging instructor-led and online training courses
• Revise, update, and maintain training courses
• Adhere to brand, image, and style guidelines in training asset development
• Leverage best practices in Knowledge-Centered Service to develop and maintain a robust and efficient knowledge base for staff and partner consumption
• Maintain current knowledge of products
• Understand and demonstrate proficiency with various teams’ processes and procedures for successful associate training
• Conduct quality evaluations on specified Partner Success teams, providing feedback to staff and management

Benefits

• Full-time employment
• Competitive compensation based on experience
• A dedicated wellness program, including support from an in-house psychologist
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development